Supply Chain - VMI
Working Place: Lisboa
Lisboa
About the company
Ferrero is a family business with a truly progressive and global outlook, it has iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues growing, so does our global reach. Today, the Ferrero Group is present in 53 countries, and its products are sold in more than 170 countries.
The Ferrero Group is loved for generations all over the world. The secret of our global success? Our continued growth in new markets presents exciting challenges for our people, along with significant opportunities for career development and mobility.
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcome, valued and have equal opportunities. We are convinced of the talent of all our employees. By nurturing the curiosity and natural abilities of our employees, we empower them, generation after generation, to achieve personal and professional success, enabling them to develop their careers at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
About the position:
At Ferrero Iberica (Portugal), we are looking for a motivated employee to guarantee the quality of the company’s Customer Service, so that the company is a benchmark in the sector and congruent with the quality characteristics of our brand.
To ensure seamless client relations and meet their needs while guaranteeing the quality of our service and products, effective collaboration and management of the client portfolio are imperative. This involves fostering strong partnerships with clients, understanding their requirements, and consistently delivering high-quality solutions tailored to their specific needs.
Main Functions:
- Ensure strict compliance with all regulations and group policies that directly affect their work area.
- Manage processes Order Management, Orders to Delivery y Logistic Collaboration.
- Fully manage the contractual logistics annexes with Clients.
- Manage the operational reporting and analysis of the processes under his/her responsibility.
- Collaboration and client portfolio management. To ensure a smooth relationship with the client and be able to meet their needs while guaranteeing the quality of our service and products.
Who we are looking for:
Profile:
- Bachelor's and/or master’s degree in economics, Industrial, Business Management, or other related fields.
- 3 - 5 years of experience in Costumer Service, Waterhouse & Transport.
- Results oriented.
- Excellent interpersonal skills.
- Working experience with FMCG clients.
Skills:
- Excellent skills in MS-Office applications (Excel, PowerPoint, Word).
- SAP
- Fluent in English and Portuguese
- Spanish (nice to have)
- Power BI (nice to have)
Cómo triunfar en el puesto de trabajo y en Ferrero
Consumidores, calidad y servicio son la clave de todo cuanto hacemos. Así pues, para cosechar el éxito en Ferrero, deberá orientarse al consumidor y al producto tanto como nosotros: dedicarse a lograr buenos resultados para los clientes en todo el mundo.