HCo_Chile Procurement Service Center Coordinator

Job Location: Rio Claro, Maule, Chile

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. 

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

• Position: Procurement Service Center Coordinator
• Reports to: Procurement Service Center Manager
• Job Location: Chile
• Aim: Ensures business continuity by coordinating procurement transactional activities, administrative tasks, and cross-category data reporting, while promoting standardization and operational compliance. Manages PSC team by fostering a collaborative work environment, promoting motivation, inclusion, competence development, and ensuring task allocation and adherence to priorities. Drives continuous improvement and process efficiency, ensuring consistency across categories and alignment with service level expectations. Collaborates with internal stakeholders (Category Managers, Procurement, Finance) and external partners (Vendors) to enhance the end-to-end Source-to-Pay (S2P) process and ensure service quality and compliance.

Main Responsibilities:

• Monitors the procedures and policies for the requisitioning and order management
• Leads and supervises the daily operations of the Procurement Service Center, ensuring effective task distribution, alignment with priorities, and consistent performance to support business and financial objectives
• Cordinates and executes transactional procurement activities, including PR review, PO creation, and resolution of work items (blocked invoices) and other issues, in close collaboration with Focal Points, requestors, Buyers, and Category Managers to ensure process efficiency and compliance
• Implements and enforces procurement guidelines and procedures in alignment with the global PSC operating model, promoting consistency, compliance, and operational excellence
• Collaborates with key internal and external stakeholders to ensure alignment and address any transactional-related issues. Solves potential escalations and prevents their re-occurrence
• Fosters a culture of innovation, promoting continuous improvement, standardization and operational efficiency
• Supervises Vendor Master Data operations, ensuring accurate registration, activation, extension, and maintenance of supplier records, and supporting related process follow-up
• Ensures the adoption of best practices and standardized processes within the Regional PSC, in alignment with the global PSC operating model
• Ensures Procurement Service Center overall performance (KPIs, SLAs, etc.) monitoring
• Ensures effective workload distribution and continuity by organizing backup structure during team absences, including holidays and sick leave
• Is accountable for managing people assigned, ensuring a management system based on Group values, motivation, diversity & inclusion, competence development and empowerment 
• Ensures effective communication, cascading of information from line managers to their teams and escalating relevant information to the line manager
• Recruits, manages, motivates, coaches and develops own team 
• Leads and develops the assigned team by recruiting, managing, motivating, and coaching team members, while promoting a management approach grounded in Ferrero values such as diversity & inclusion, empowerment, and continuous competence development
• Ensures professional growth through regular performance evaluations and targeted development initiatives  

Requirements:

Educational background:

• At least a Bachelor Degree in Economics, Business Administration, Finance, Engineering, or other related fields

Professional experience:

• Around 5+ years of relevant procurement/back office/administration/customer service work experience

Interpersonal skills

• Excellent communication and interpersonal skills
• Proven people management and coaching abilities, with a focus on team development, motivation, and performance enhancement
• Analytical and problem-solving skills, with attention to detail and a proactive approach to resolving issues
• Results-oriented mindset, demonstrating enthusiasm, accountability, and a strong commitment to operational excellence
• Flexible and reliable, able to adapt quickly to changing priorities and business needs
• Strong stakeholder management skills and ability to work with all levels and functions within the Company, and with external business partners (interacting openly and comfortably, anticipating and balancing their needs)  
• Strategic thinker, capable of seeing the bigger picture while ensuring high-quality execution of day-to-day activities.
• Strong ethical standards, acting in alignment with the company’s values, integrity, and compliance culture

IT skills:

• Proficiency with Microsoft Office (Excel, PowerPoint, Word)
• Proficient SAP knowledge (SAP ECC/SAP 4HANA/SAP Ariba)
• Familiarity with data analytics tools and techniques, with the ability to interpret and leverage large data sets (big data) to support decision-making, performance monitoring, and process optimization

Languages:

• Excellent proficiency in written and spoken English
• Any other languages will be considered an asset

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.