Assistant Logistics & Demand Planning Manager, TW

Job Location: ​Taipei​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The role leads Ferrero's demand planning and logistics operations in Taiwan and plays a pivotal part in ensuring product availability, optimizing inventory, and driving operational excellence to support business growth. The position is responsible for leading the monthly S&OP process, managing 3PL partners, and collaborating closely with Sales, Marketing, and Customer Service teams to deliver high service levels and meet freshness objectives. It also involves developing strong relationships with suppliers and distributors to exceed service level expectations.

Main Responsibilities:

• Align forecasts between commercial and supply teams to ensure continuous product availability and achievement of KPIs, including optimal stock levels, freshness, and service performance
• Organize and lead monthly meetings with commercial and supply teams; prepare and participate in monthly S&OP meetings
• Support executive forecasting meetings and secure management endorsement of monthly forecasts, ensuring alignment with supply requirements; analyze demand trends and adjust inventory plans accordingly
• Oversee 3PL operations, including warehousing, transportation, and inventory accuracy
• Ensure compliance with FEFO, conduct inventory counts, and uphold logistics SOPs; regularly review performance, assess KPIs, initiate improvements, and manage cost controls
• Manage inbound and outbound logistics, including container allocations
• Define warehousing and import strategies to enhance operational efficiency
• Lead tenders and evaluate network resources to support business needs
• Ensure proper functioning of IT tools, including software assessments, improvement requests, ticket management, EDI troubleshooting, and deployment of new tools
• Monitor logistics costs against budget objectives; ensure vendor compliance and address any deviations from agreements
• Conduct root cause analyses to mitigate risks and implement operational efficiency and cost-saving initiatives
• Ensure partners comply with Ferrero’s quality and safety standards; lead warehouse audits and drive continuous improvement
• Foster team development through ongoing support and coaching; enhance performance and capabilities by providing necessary tools and resources

Who we are looking for:

• University degree in Supply Chain, Logistics, or a related field
• Relevant experience in logistics, demand planning, or supply chain management, with strong knowledge of 3PL and distributor management, shipping, transport, warehousing, planning, and inventory control
• Proven experience in leading S&OP processes and facilitating regular demand reviews
• Comprehensive understanding of KPI management
• Strong project management and data analytics skills
• Excellent communication, leadership, and influencing abilities
• Strong prioritization and problem-solving skills, with the ability to balance operational needs with business priorities
• Experience in team management
• Advanced proficiency in Excel; experience with SAP ECC and Power BI
• Fluency in Mandarin Chinese and English is required

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.