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Assistant Commercial Quality Manager, SEA

Job Location: ​Singapore​

Singapore

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The role supports the quality management in the countries of Southeast Asia, with special focus on the Famous Amos business. The role guarantees the protection of the consumer safety and manages the improvements of consumer experience and consumer satisfaction of Ferrero and Famous Amos products at country level, by spreading and promoting the Ferrero quality culture. The incumbent is responsible for implementing and monitoring quality/freshness improvement plans and for quality activities related to commercial logistics, trade/points of sales and consumer service.

Main Responsibilities:

 

  • Be the primary interface and reference point for the trade on all Famous Amos related business 

  • Contribute during forecasting, in order to maximize sales by ensuring quality/freshness, to manage reallocation of customer quantities, finding solution of specific critical aspects related to co-packing and transportation, managing fake products and para import in case there are quality issues

  • Lead projects with freshness/quality improvement objective, support local functions for the Product Data Sheet requests, ensuring the correctness of the information, in cooperation with other relevant functions

  • Manage quality related aspects in food, e.g. retail stores Pop Up stores, Flagship Stores or similar

  • Cooperate with Supply Chain team in warehouses and transport management regarding implementation of objectives, framework requirements, technical specifications and evaluation criteria defined by FSQ

  • Supports Supply Chain team in new warehouses scouting and selection, by ensuring that minimum quality standards are guaranteed

  • Support in contractual negotiations regarding the setting of quality/freshness conditions by deriving and monitoring minimum parameters to be ensured by logistics providers.

  •  Plan and perform audits, including remediation planning and follow-up

  • Contribute to the identification of initiatives regarding returns management for the optimization of stock management and correct identification and execution of destruction activities on returned products

  • Monitor Forecast Accuracy and Central Planning Service Level according freshness issues

  • Cooperates with local business unit functions for co-packer related activities, within the scope assigned, and central team to oversee quality on commercial copackers

  • Support to report monthly and BU relevant time periods on overall quality performances

  • Promote quality KPIs system, monitor progress vs target for, Freshness, Transit time (gate-in, gate-out) , Value Chain Stock and Complaints (consumers and customers)

  • Act as local point of reference for shelf-life optimization and harmonization according to FSQ indications

  • Provide feedbacks regarding improvements quality specifications and methods

  • Drive projects/initiatives objectives and key strategies defined by the RQM for the country, keeping with commercial quality priorities

  • Contribute to identification of optimal timing quantity for sell-in, both at Ferrero and distributors/trade warehouse level and optimization of volumes (in case of promotions: orders rather than forecast, elimination of SKUs generating returns above certain limits)

  • Manage withdrawal / recall process in accordance with relevant Group documentation and guidelines

  • Support at local level, all necessary quality activities required for the certification of Promotional Items and ensure co-ordination of relevant functions.

  • Support in maintaining and applying ID MUI Halal certificates for ID market boost plan, coordinate with Halal agency and Ferrero plants for the related work

 

Who we are looking for:

 

  • University degree in food science, food chemistry, analytical chemistry

  • Relevant, sound and sustained commercial experience of FMCG (food) business 

  • Good knowledge of the production technique and quality standards for food industry (e.g. ISO9000/9001, ISO22000, GMP, HACCP)

  • Hands-on analytical experience, either in an analytical lab or in food manufacturer quality assurance department. Experience in line quality control of high manual production

  • Analytical skills, independency, high attention to detail

  • Good communication and stakeholder management skillset, with proven ability to create new solutions to business challenges

  • Strong problem-solving skills, with priorities set up and result orientation

  • Strong MS Office skills, SAP is considered a plus

  • Fluency in English, any other language is considered a plus

 

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Apply now »