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E- commerce Account Manager

Job Location: ​Shanghai​


Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. 

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The purpose is to reach sales targets of the customers assigned, developing the business with the accounts with a profitable Profit and Loss, analysing their performance, creating customer plans, following promotional implementation, negotiating with clients contracts and joint business plans, managing the budget assigned and placing promotional orders.

Main Responsibilities:

Sales Strategy

Support Senior EKA Manager in proposing promotional plan for the assigned customers to implement the strategic goals set for the business growth

Sales Forecast, Budget and Objectives

Propose a Sales Budget (volumes, trade spending, etc.) for the E-Key Accounts assigned;

Monitor Sales Targets achievement on monthly bases and propose to EC Channel Manager revision where necessary (volumes, profits);

Customer Plans for the customers assigned

Analyze current Customer Performance and defines future Business Opportunities;

Define Customer-specific Goals and Strategy;

Negotiation Activities with the customers assigned

Define and Negotiate Contracts with the Customers assigned;

Trade Spending for the customers assigned

Keep Trade Spending within the Guidelines established by the Ferrero Commercial Policy;

Data analysis

Prepare internal reports for data sharing (scan data, project evaluations, promotions ROI..)

Other tasks assigned by line manager or company


Who we are looking for:


Transversal Competency:

  • Result Oriented
  • Leading change
  • Organizational Integration
  • Professional Competency
  • Strong analytical, E-account management and negotiation skills,
  •  E-market knowledge, E channel KPI knowledge

General Skills

  • Has E account managment experience 
  • Proactive, dynamic, responsible, able to work under pressure and meet deadlines
  • Has strong data based analytical skills
  • Be fluent in oral and written English
  • Advanced Microsoft Office user

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.