Senior Key Account Operation Executive

Job Location: Shanghai

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. 

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

To reach sales targets of the customers assigned, developing the business of Key Accounts (National chained snacks), analyzing their performance, developing customer plans, following up on in-store implementation.

Main Responsibilities:

1.  Sales Order and Inventory control

2.  Analysis and reports
3. Customer Service Level KPI
4. Store check

Who we are looking for:

Requirements & Qualifications:

  • College degree and above, English CET 4, proficiency in MS office;
  • Customer Service, order management, logistics and supply chain experience;
  • Good knowledge of Order-to-Cash management;
  • Excellent Customer Service skills including interpersonal communication skills, relationship management, and teamwork skills.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.