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IT Business Analyst & Systems Support Manager

Job Location: ​Shanghai​



Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. 

Main Responsibilities:

Business Analyst & Consultancy
- Proactively investigate the present business processes and application systems used;
- Work with various business partners to understand business requirements and be able to translate it into technical specifications;
- Apply the knowledge and expertise in business and ICT (Information & Communication Technology) to propose IT solutions to address the business needs and improve the business efficiency;
- Ensure local IT application system is aligned & comply with Corporate IT direction with the best interest to enable local business rapid growth.


Systems Support & Maintenance
- Ensure the application systems stability, BAU (Business As Usual) & Optimization;
- Hands on manage incidents follow up on application systems issues; 
- Ensure the incident is responsed and resolved within the SLA;
- Hands on systems upgrade & testing.


Vendor Management & Project Management
- Lead project scoping, development, implementation, users training & close-up;
- Work, coordinate, manage & leverage Corporate & local IT, Internal & external resources.


IT Processes & User Satisfaction Improvement
- Review /Build up standard IT applications IMAD internal process to improve working efficiency;
- Partner with IT Helpdesk team to support users within region;
- Monitor, analyse and follow up for improvement on IT systems services;
- Conduct end users survey and follow up.


Information Security
- Leading IT security policy localization & IT service process definition, to protect company data security and IT operational service on a level in compliance with the corporate standard.


Reports & Documentations
- Setup good documentation for traceability and follow up on the ICT application systems;
- Provide regular update and reports on the operations & project progress.


Who we are looking for:

- Bachelor's degree or above.
- At least 6 years working experience on at least one of the following business operations & functions (Sales, Marketing, Logistic, Operation, Financial Accounting & Control, Business Process Engineering)
- At least 6-year experience in SAP, with FI-CO function mandatory experience at least 3 years.
- Strong interest with demonstrable achievements in business process automation & IT application systems support
- Familiar with industry / commercial solution in FMCG area
- Europe or US MNCs working experience is required
- Customer focus and ability to manage multitasks with minimum supervision

* Chinese Local Labor contract with local package will be provided for this position.
** Proficiency in English and Mandarin speaking.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.