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Commercial ITS Manager

Job Location: ​Shanghai

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. 

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Main Responsibilities:

  • Ensure the IT Infrastructure stability, BAU (Business As Usual) & Optimization
  • Perform hands-on incident management and ensure the incident is responded and resolved within SLA, follow up on IT infrastructure issues
  • Support on-demand business requirements related to IT infrastructure side
  • Manage the IT infrastructure architecture and design
  • Ensure the local IT infrastructure is aligned and compliant with Ferrero Group IT direction with the best interest to enable local business rapid growth
  • Provide consultancy and/or develop solutions related to infrastructure architecture
  • Work, coordinate and leverage on the corporate IT resource on infrastructure architecture design
  • Perform domestic infrastructure upgrade and testing
  • Run vendor management and project management
  • Provide support in managing local project scoping, implementation and close-up
  • Coordinate, manage, leverage on available resources to accomplish the tasks timely and at best
  • Administer information security, lead IT security policy localization and IT service process defining to protect the Company data security and IT operational service on a level and in compliance with the corporate standard
  • Provide regular update and reports on the progress

Who we are looking for:

  • Bachelors+ degree in IT or related major
  • 6+ years working experience in IT infrastructure support
  • Strong knowledge and experience in networking, including WAN, LAN, Wireless, PABX, others
  • Server, storage, backup at a multi-brand platform e.g. Microsoft, Unix, etc. knowledge and experience
  • Experience with Cloud technology solution and services related, including Azure, AWS, others
  • Azure DevOps Services experience
  • ITIL, CCIE, Microsoft Azure Certification is a plus
  • Strong customer focus and ability to multitasks with minimum supervision
  • Fluency in English and Chinese

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.