(Senior) EC Operation Executive
Job Location: Shanghai
Company description
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
Diversity Statement
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
About the Role:
To reach sales targets of the customers assigned, developing the business, analyzing their performance, developing customer plans, communication cross functional to smooth the project process and promotional activities and following up on in-store implementation.
Main Responsibilities:
Analysis and reports
• Weekly/Monthly KA EXD/POS tracking report
• By TMC Order and Inventory analysis and tracking，monitor Inventory healthy
Order Management
• Order delivery monitoring/delivery issues management
• Goods returns management
• SFA system KPI tracking
• Promotion allocation and apply
Business execution coordination and trade spending control
• Daily/Weekly/Monthly Communication with TMC handler for resource allocation and feedback, execution improvement
• Trade spending claim check and approval
• TS apply in TPM system
• TPM report export for region
• Reimbursement approval in TPM system
• BPC FCST key in and FCST accuracy tracking
Customer Service Level KPI
• OFR Weekly tracking and improve, collect the reason of un-delivery order
Who we are looking for:
1. Minimum 3 years in Customer Service, order management, logistics and supply chain experience
2. BS/BA degree or equivalent education/experience
3. Proficient in MS office applications (word, excel, PowerPoint, and etc.)
4. Knowledge of Order-to-Cash management
5. Excellent Customer Service skills including interpersonal communication skills, relationship management, and teamwork skills
6. Familiar with Carrefour Retail link is a plus
How to be successful in the role and at Ferrero:
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.