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Global eCustomer Manager

Job Location: ​Senningerberg​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. 

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

For our Ferrero Headquarters in Luxembourg we are looking for a Global eCustomer Manager, to drive the development of the global strategy for the key international Omni Customers. As a key player in the Global eCommerce Team, you will be in contact with business units on a worldwide scale and will be a strategic partner with the local markets to address Omni opportunities. Furthermore, you will be working in close alignment with the global Channel and Customer Development, Food Service and the Sales Capabilities team of the department to ensure consistency with our offline commercial policy.

You will also be in charge of accelerating and evolving Marketing and Trading relationship between Ferrero eCommerce BU’s and leading Delivery Intermediary/Rapid delivery players globally for which you will also lead the identification of emerging opportunities with a focus on establishing customer development plans.

Additionally, you will have the opportunity to lead International Customer media activation plans and execute them with International Omnichannel retailers partnering with local eCommerce teams. You will be the focal point of collecting and sharing best practices, building toolkits and playbooks to support the business units.

Moreover, working with the head of the team, you will participate in the development of B2B eCommerce channel (Wholesalers and Food Service) and the definition of strategies with the Global Food Service team.

Who we are looking for:


  • Bachelor’s degree in Business, Marketing or related;
  • 6-10 years of experience in eCommerce in managing eCustomer Strategy, eBusiness models, eKAM or eAccount management & P&L;
  • Experience working with direct retail customers;
  • Experience working with multiple stakeholders;
  • Strong analytical skills;
  • Project management skills and initiative;
  • Excellent verbal and written communication & presentation skills;
  • Experience with emerging business models (delivery intermediaries, rapid delivery, B2B) is a plus.


IT skills:

  • MS office (especially Excel and Powerpoint).


Language skills:

  • Fluency in English is mandatory;
  • Any other language is considered a plus.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.