Council Collaboration Specialist - Little Brownie Bakers
Job Location: Remote
Company description
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
About the Role:
The Council Collaboration Specialist at Little Brownie Bakers (LBB) is essential for ensuring the success of the annual Girl Scout Cookie campaign. The Council Collaboration Specialist is tasked with a comprehensive understanding and resolution of issues within the Cookie Management System, eBudde, serving over 130,000 users across Girl Scout Councils, Delivery Agents, and Little Brownie Baker/Ferrero staff. This support is vital for the seamless execution of cookie and reward orders, processing, and financial transactions throughout the Girl Scout Cookie Program.
The Council Collaboration Specialist’s role includes investigating, documenting, and resolving any system discrepancies or bugs within eBudde, as well as ensuring data integrity and API synchronization with the Digital Cookie system.
Main Responsibilities:
• Serve as a super user with comprehensive knowledge of eBudde’s functionalities to support sales strategies and business processes.
• Diagnose and resolve technological issues, including software bugs and discrepancies in system data.
• Collaborate with the Sales Team to troubleshoot issues and optimize system use.
• Conduct thorough performance and functional testing to ensure system reliability.
• Partner with technology vendors for system enhancements and issue resolution via JIRA ticketing.
• Create and update user guides, training materials, and documentation for users.
• Lead training sessions for LBB staff, Girl Scout Council members, and Delivery Agents.
• Support the Sales Team in strategy development to enhance user experience and achieve sales goals.
• Assist the Customer Service Team and Delivery Agents with inventory tracking using eBudde.
• Collaborate with Finance to support monthly billing for Digital Cookie invoices.
• Conduct functionality testing and report issues during the development phase.
• Work closely with the GSUSA IT team for API integration and seasonal changes.
• Identify, document, and resolve system bugs, ensuring accurate data synchronization.
• Validate and correct data discrepancies between eBudde and the Digital Cookie system.
• Prepare daily SAP files for outbound loads to maintain accurate inventory records.
• Participate in regular meetings with the GSUSA digital team to address data misalignments and troubleshoot issues.
• Document and prioritize system needs for future seasons.
Who we are looking for:
• 8-10 years of experience in customer support or project management.
• Intermediate skills in Excel and PowerPoint; experience with JIRA is a plus.
• Strong written and oral communication skills to convey technical information clearly to diverse audiences.
• Ability to collaborate effectively with both technical and non-technical colleagues.
This role is vital for maintaining the efficiency of the Girl Scout Cookie Program and ensuring a seamless experience for all users involved.
How to be successful in the role and at Ferrero:
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.
Diversity Statement
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.