Key Account Manager, On the Go & Distributor

Job Location: ​North York​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

About the Role:

As the Key Account Manager, On-the-Go & Distributor, you’ll take the lead in driving strategic growth across a diverse portfolio of customers—including distributors, convenience, vending, and other banners.

You’ll work within Ferrero Canada’s commercial strategies to optimize distribution, display, and promotions, while building impactful seasonal programs that elevate sales, market share, and profitability.

In this role, you’ll be accountable for building and executing annual strategic plans tailored to your customers, ensuring strong performance across net sales, trade spend, and sales fundamentals. Your ability to connect insights with action will be key to delivering superior results and strengthening Ferrero’s presence in the market.

This position is Remote, but candidates should ideally be based out of the GTA.

Main Responsibilities:

Strategic Business Development

• Apply Fact-Based Selling, Category Management, and ROI analysis to drive top- and bottom-line growth.
• Identify opportunities, gaps, and risks, and translate insights into actionable recommendations.
• Execute strategies to maximize profitable trade promotional activity, including flyer ads, displays, and customer-specific promotions.

Distributor & Customer Management

• Support distributor sales development through product education, promotional planning, and internal collaboration.
• Build and maintain customer relationships across key departments and organizational levels.

Planning & Forecasting

• Lead volume and trade forecasting aligned with budget targets.
• Manage trade budgets and ensure accurate financial planning.

Field Sales & Communication

• Facilitate communication and collaboration with field sales teams to ensure alignment and execution of plans.

Administrative Responsibilities

• Oversee deduction management and other administrative tasks related to trade and customer operations.

Who we are looking for:

• Bachelor's degree required; 4–7 years of experience in the Consumer Packaged Goods (CPG) industry preferred.
• Proven ability to work effectively with diverse stakeholders, including wholesale suppliers and retail customers.
• Strong skills in customer relationship management and building collaborative environments.
• Proficient in communication, negotiation, presentation, and financial literacy.
• Experience in sales promotion planning, including execution of programs and events.
• Highly organized with strong time management and prioritization skills.
• Advanced proficiency in Microsoft Office (Excel, PowerPoint); experience with SAP and Business Intelligence (BI) tools is an asset.
• Knowledge of the Canadian retail and distribution network is a plus.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Accommodation

Ferrero Canada will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the HR Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.