Senior National Account Manager
About the Role:
Ferrero Australia is seeking an experienced Senior National Account Manager to lead the strategic and day‑to‑day management of key customer accounts. This role plays a central part in driving sustainable growth, delivering strong commercial results, and executing Ferrero’s point‑of‑purchase excellence across range, shelf, display, and promotional activity. Working in close partnership with cross‑functional teams, the role focuses on building strong customer relationships through Ferrero’s triple win approach—creating value for consumers, customers, and the business.
Main Responsibilities:
- Lead the day‑to‑day management of assigned national accounts to deliver sales targets and commercial objectives
- Develop and execute customer strategies aligned with Ferrero’s business priorities
- Build trusted, long‑term relationships with customer buying and replenishment teams
- Support senior sales leadership in customer engagement as required
- Negotiate pricing, promotional plans, case deals, and activation activity
- Lead negotiations on cost price changes with relevant wholesalers and retailers
- Own accurate sales forecasting for assigned customers
- Manage trade and A&P spend within agreed budgets
- Ensure accurate and timely trade accruals and claims processing in SAP TM
- Partner closely with demand planning, supply chain, and commercial planning teams to ensure alignment
- Deliver clear, timely reporting (daily, weekly, monthly) to key stakeholders
- Develop and communicate effective field activation briefs to support strong in‑store execution
- Coach and support the development of the team, demonstrating inclusive and effective people leadership
About You:
- University degree in Business, Management or related field
- Experience in national account management or a similar commercial role within FMCG MNC
- Solid understanding of Australian retail and customer dynamics
- Strong commercial and negotiation skills, solid analytical capability, including use of scan and shopper data
- Confident stakeholder communication and relationship management, highly collaborative, inclusive, and customer‑focused
- Results‑driven with a disciplined and structured approach, committed to continuous learning and development
- Experience managing trade investment and forecasting
- Ability to operate effectively in complex, fast‑paced environments; comfortable managing ambiguity and shifting priorities
- Proficiency with MS Office tools; SAP experience is an advantage
Our Benefits & Perks:
Careers with caring built in - discover our benefits here.
About Ferrero:
Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.
DE&I at Ferrero:
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.