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General Manager, Nutella Cafe


Are you looking to be part of the 2nd Nutella Café in the WORLD and work with one of the world's most beloved brands?


Nutella Café is the first U.S. restaurant from Ferrero, the maker of Nutella.  Whether you are grabbing a quick coffee on the way to work or looking for a new lunch spot, Nutella Café offers an array of great tasting Nutella and Breakfast Inspired dishes designed to take your taste experience to new and delicious heights, all with a side of happy. While there have been many eateries with Nutella inspired fare around the country, this is the 2nd café owned and operated exclusively by Ferrero.


The Café General Manager maintains overall management of the café on a day-to-day basis. To accomplish that objective, you will monitor and manage the tracking of daily sales records and human resource records, ensure that standards are met for service and food quality, model and support Nutella’s culture, and interview, hire, train and coach café team members.


With this position, you have the opportunity to bring the Nutella brand to life and help unlock new growth with US consumers and food service accounts. Apply now to be part of an exciting opportunity in our 2nd café located in the Union Square area at University Place and 13th!


Main Responsibilities:
  • Accomplish café human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees
  • Achieve café operational objectives by contributing information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards
  • Meet restaurant financial objectives by forecasting requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions
  • Plan menus with direction from Nutella division management; estimates food costs and profits
  • Control costs by reviewing portion control and quantities of preparation; minimizes waste; ensures high quality of preparation
  • Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures
Required Skills and Qualifications:
  • Solid understanding of fast casual restaurant operations and restaurant management principles and practices
  • In-depth knowledge of food and beverage codes as well as health and safety codes
  • Proven ability to supervise team members, collaborate with and influence others, as well as make good, reasoned judgments
  • Strong communication skills coupled with a strong commitment to customer service
  • Understanding of payroll systems and processes, applicable employment laws and regulations, and general knowledge of HR policies and procedures
  • Strong organization and planning skills; proven ability to set priorities, meet deadlines, and multi-task with minimal supervision
  • Ability to be an effective team member, manage stress in a fast paced environment, and maintain confidentiality
  • Familiarity with café operations equipment and tools; knowledge of budgeting, planning, inventory and accounting software
Other Requirements
  • At least 3 years of relevant experience with fast casual restaurant operations
  • At least 3 years of management experience in restaurant operations
  • Preferred experience working with start-up restaurants
  • Must be able to lift up to 30lbs and stand for long periods of time
  • Open availability including early mornings, evenings, weekends and holidays
  • Passion for promoting and living the Nutella brand – its vision, mission, values and culture; ability to embrace and support the values of family, quality and freshness, responsibility and respect, innovation and creativity
We offer
  • Competitive salary and benefits package


We are an equal opportunity employer. We participate in E-verify/Participamos en E-Verify.