Customer Service & Logistic Specialist
Job Location: Malmö
Company description
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
Diversity Statement
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
About the Role:
Are you a detail oriented, self-driven individual who enjoys working with cross-functional teams?
Are you looking for a new challenge and want to join a global family-owned company?
Ferrero Scandinavia is looking for a Customer Service & Logistic Specialist to join our Supply Chain Team in the Nordic headquarter located in Malmö.
Main Responsibilities:
As Customer Service & Logistic Specialist you will be supporting our Nordic market by ensuring a high-quality Order Management and delivery processes. You will be responsible for creating and verifying sales orders, deliveries and returns in SAP, as well as monitor customer deliveries in coordination with our 3PL.
You will maintain the materials database for each customer and be in charge of customs declarations. In addition, you will be responsible for the monitoring and correcting of EDI messages, handling invoices and purchase order management.
In terms of Reporting and KPIs, you will run regular analyses and reporting, as well as provide KPIs to assess our 3PL performances.
In regards of Inventory Management, you will optimize logistics flows and warehouse stock, maintain and correct documentation for all incoming and outgoing goods in SAP.
You will perform daily reconciliation of supplier stock while examining discrepancies, and conduct stock counts and inventory reconciliation.
Who we are looking for:
You are ...
... result driven, while still able to establish and develop value-adding relationships with fellow colleagues, internal and external stakeholders.
... organized and number driven.
... motivated by a dynamic work culture, and equipped with a positive and constructive mindset.
... actively engaged in co-creating a great place to work.
You have …
… 2-3 years’ experience in logistics or customer service, ideally gained within FMCG.
… literacy in English (Group language), if You know any Scandinavian language this is considered a merit.
… strong computer skills, particularly with the Microsoft Office Suite and SAP.
How to be successful in the role and at Ferrero:
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.
Application:
This is a continuous recruitment process, where the most relevant candidates will be contacted directly.
You are welcome to submit your application in English as soon as possible, latest by 9 February.
In order to ensure compliance to GDPR we do not accept applications via email.