Customer Engagement Capability Development (PIM DAM & EB2B))
Job Location: Luxembourg
Company description
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
Diversity Statement
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
About the Role:
For our Global Headquarters, we are seeking for our next Customer Engagement Capability Development Manager to shape Key Customers Relationship Management and design and implement our global initiatives, fostering sales strategy transformation across markets.
Main Responsibilities:
You will manage, together the Customer Development Manager, both strategic and operative/functional projects to radically change the sales practice within Ferrero.
In this role (30%), You will work on several initiatives aimed to improve the relationships with customers:
• One of our key sales strategy priorities, the @JBP (Joint Business Plan), aimed to create common long term partnership leveraging on our category captainship, through the understanding of specific needs, the co-design and activity creation, the implementation of key shared initiatives. You will deal with all the commercial span, through assortment management to sales execution, supported by Supply Chain and Sustainability enablers.
• Several initiatives to better understand and evolve our position with our key stakeholders (global surveys, etc.)
Your support will be crucial in design Joint Business Plan for customers and centrally lead the program, driving the execution through the matrix channels / markets / customers, together leading sales professional across the world.
In this role (70%), You will co-lead several initiatives within our program of Commercial Transformation:
• Your expertise in Product Information Management (PIM) / Digital Asset Management (DAM) will be instrumental. Your role involves shaping the rollout plan, defining business requirements, and ensuring seamless integration with other capabilities.
• As the focal point for eB2B Portal capability management, you'll serve as the subject matter expert, supporting the enhancement of the portal for streamlined operations.
• You will work as focal point on sales division standpoint also for several key supply chain related topics, as Virtual Management Inventory and Service Level KPIs uniformization.
Your interactions will span various departments and stakeholders, including SBD R&TM, OTC Process Improvement, IT COEs, and Local Sales / Trade Marketing / Supply Chain, among others.
Through effective communication and collaboration with these interfaces, you'll drive alignment and ensure the success of PIM-DAM, eB2B Portal and SC related initiatives, contributing to the overall commercial transformation objectives of the organization.
Who we are looking for:
Thanks to your extensive background, you will bring between 5 to 8 years of experience in Sales, Digital Marketing, and/or Business Development to the role. Expertise in top tier strategic consulting firms will be appreciated too, with focus on sales strategy implementation projects, preferably in FMCG sector and with operative / functional design experience.
Your expertise should specifically include a track record in the Fast-Moving Consumer Goods (FMCG) sector. Your success in this position will hinge on your adept relational skills, enabling effective interaction with diverse cultures and stakeholders across different levels. Furthermore, your analytical mindset will be an asset in navigating the complexities of the role.
Your proficiency in IT skills, particularly in MS Office with a focus on PowerPoint and Excel, will contribute to the efficient execution of tasks. Fluency in English is a prerequisite for the role, and any additional language proficiency would be considered an advantageous attribute, enhancing your ability to engage with a broader spectrum of stakeholders.
Are you ready for this great challenge? Don’t miss the chance to apply!
How to be successful in the role and at Ferrero:
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.