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Quality Supervisor

Franklin Park, IL
About the Role:

This position is located in Franklin Park, the main Ferrero plant in the US with 700+ employees producing the most iconic products: Butterfinger and Baby Ruth.

The Quality Supervisor/Specialist is a key functional and management position in Ferrero Quality Organization in charge of a line of products and reporting directly to the Plant Quality Leader.

Guarantees that the production unit operates in the respect of quality standards determined by Ferrero Quality Department and respecting product features determined by Corporate Quality Specifications. Generate ideas for a continuous improvement and implement related actions. Contribute to employees’ training in order to assure the achievement of quality objectives. Verify that the production auto-control works properly and operate promptly to resolve possible issues. Manages finished product release.

Control that outsourced activities are performed in accordance to quality standards required by the production unit.

Main Responsibilities:


  • Issues, distributes and update anything in relation to the production lines.
  • Support the FS pillar in the risk analysis evaluation, HACCP plan implementation, and traceability of the finished product.
  • Responsible for Product Release.
  • Communicate with Third Parties Manufacturers
  • Supervise auto-control activities performed by operators on the production line
  • Re-performing all quality controls predicted by auto-control on a weekly basis
  • Provide support to the production department, in case of anomalies identified along the process or in case of quality issues (high flaw rate, production stops, etc.)
  • Ensure the execution of controls and /or extraordinary sampling on finished goods with reference to specific issues.
  • Supports the production department for all quality matters related to the production process
  • Cooperates with Technical Production department to pursue an ongoing quality improvement
  • Controls availability and conformity of recorded statements reported in the weekly/monthly quality reports
  • Cooperate with the PQM to determine and implement corrective actions
  • Periodically verifies the efficiency and effectiveness of the auto-control system and of the HACCP and food Safety Plan of competence (for example through traceability tests).
  • Ensure results are recorded in company reports and forms
  • Responsible for execution of s Military Standard periodic audits required by FQD.
  • Manages the investigation on critical plant related consumer complaints and reporting Corporate system



  • Provide support to production via analysis (high flaw rate, production stops, etc.).
  • Keeps the product on hold for quality reasons
  • Manages the possible non-conformities
  • Manages the root cause analysis for NC and consumer complaints



  • Plans, organizes, provides and assess results for training to auto-control employees and in outsourcing, in terms of quality control, to be Responsible for execution on the production lines.
  • Supports operators to verify that the auto-control activities are put in place correctly.
  • Handle traceability of training provided.
  • Provides these people with all the necessary trainings in respect of GMP



  • Guarantees tasting activities along the production line, for product under competence (taster’s list, reporting, training)



Human Resources Management

  • Management of Product quality specialists (or Quality Assistants) to ensure all production quality activities are performed
  • Oversee the day-to-day activities of the Product Quality Specialists (or Quality Assistants).
  • Ensure that all Product Quality Specialists (or Quality Assistants) are trained on related procedures and operate in compliance with the work instructions and operative procedures
  • Organize work hours, vacation requests and performance evaluation for Product Quality Specialists (or Quality Assistants)
  • Ensure the Product Quality Specialists (or Quality Assistants) are trained for Health and Safety as well as Environmental aspects



  • To assist in the implementation of and conformance to the Environmental & Energy Management Systems within key process areas.
  • Associate's Degree
  • 4-7 years of experience
  • Experience in a food manufacturing environment
  • Knowledge of Product/Process Quality specifications, oPRP, CCP’s
  • Knowledge of raw materials, production processes, manufacturing process and quality control
  • Educational background in Food Safety/Microbiology/Food Science or related field is an asset
  • Knowledge of Ferrero Quality and Food Safety processes
  • Knowledge of ISO 9001 and FSSC 22000
  • Internal auditing experience is an asset
  • Ability to conduct presentations and training sessions
  • Excellent analytical and organizational skills
  • Ability to prioritize and handle multiple tasks and deadlines
  • Demonstrated ability to work effectively with others
How to be successful in the role and at Ferrero:

Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.