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Quality Manager

Job Location: ​Franklin Park​

Ferrero is anything but ordinary! 

Ferrero is a global company that is privately owned by the Ferrero family.  The company has grown from the small Italian confectionary shop in Alba, Italy to become the third largest confectionary manufacturer in the world, producing famous market-leading brands such as Nutella®, Tic Tac®, Ferrero Rocher®, and Kinder Joy®.

With new innovations and exciting expansions plans in place, there has never been a better time to join the Ferrero Group and be extraordinary with us!

About the Role:

The purpose of the Quality Manager is to Implement all guidelines necessary to the management of the overall quality in the Plant, according to the quality policies defined by Group Quality (DQG). Activate all necessary levers to guarantee and monitor product and productive process’ quality, according to the standard defined in the Ferrero static plan and by Group Quality (DQG), and in compliance with all the standards of hygiene and Food Safety in food industry.

Main Responsibilities:

• Ensures an efficient and effective management of quality in manufacturing, with reference to raw materials, packaging, semi-finished and finished goods acceptance, with particular attention to organoleptic aspects of the products and Food Safety
• Manages and develops the resources of his / her Plant Quality Team, with particular focus on the "4 pillars"
• Defines KPIs and development plans adequate to everyone’s role
• Gathers, applies and maintains updated all the internal regulations (Specifications, frameworks, Sampling plans) and external ones (voluntary and mandatory regulations) related to products, processes and linked structures
• Ensures the correct application of Ferrero Quality System, quality certifications and legal standards (marketability), in overall productive process
• Ensures the execution of the analytical sampling plan aiming at monitoring the correct application of the specifications (defined centrally) on raw materials, packaging, semi-finished and finished goods in order to guarantee, in collaboration with the respective company Functions, the quality standards enablers for marketability of the products in the market
• Ensures the efficient and effective implementation, maintenance and application of Plant Quality System according to the Policy defined by Group Quality (product excellence, Food Safety, ISO 9001, ISO 22000 and to similar schemes required by the Group and clients), and based on the risk analysis according to HACCP method
• Facilitates the application of central standards regarding IPC and “Fenice”
• Measures the quality level in all transformation process phases (incoming, transformation, finished product release) through sampling plans, audits and company information systems (SAP QM – IPC)
• Ensures the necessary technical support to the production, in particular for auto-control
• Blocks all non compliant materials / processes (incoming materials, semi-finished and finished goods) and manages exceptions (derogations) and non-conformities, activating the escalation process according to the specific corporate procedure
• Maintains all the certifications required by the Group and clients (on quality system, product system, ethic and religion) and issues all the necessary certificates for products export and commercialization
• Attends public authorities during investigation, controls and visits. Attends internal and external (certification) authorities for visits and inspections on quality, ethic and religion, hygiene topics
• Maintains relations with health authorities, category associations, institutions that impact quality such as Certification Institutions, service companies such as Cleaning, Pest Control, calibration, etc. (Shared responsibility)
• Interacts with the competence markets for managing claims and feedbacks (perceived quality, initiatives at region level, etc.) (Shared responsibility)
• Realizes Action Plans and related projects for achieving objectives (KPIs)
• Ensures the gathering of quality KPIs based on Group guide line

Who we are looking for:

• B.S. Degree in Food Science, Microbiology, or Chemistry required; Master in Food Science desired.
• Minimum 5 years' experience in food industry required.
• 3+ years of supervisory experience in QA/QC required.
• Knowledge and experience working with laboratories + ability to interpret results.
• Experience working with and/or implementing ISO 9001, GFSI systems
• Auditor certification desired
• Must have excellent team management skills.
• Experience in trend analysis and root cause analysis
• Must be able to manage multiple assignments.
• Must be able to perform in a demanding, fast-paced environment.
• Must have strong problem-solving and analytical skills.
• Must be proficient with computer systems, personal computers, and spreadsheet software (Microsoft Office, etc.) and mainframe system with custom applications.
• Proficiency in SAP systems (with focus on QM, IPC) is preferred

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 


Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


Nearest Major Market: Chicago