Nutella Cafe - Shift Supervisor

About the Role:

Ready to lead a team and create memorable guest experiences? Join the team at the Nutella Café Chicago as we prepare for our exciting reopening this June!

We’re growing our leadership team and hiring Shift Supervisors to help bring the energy, warmth, and exceptional experience of Nutella to guests from around the world. In this role, you’ll help lead café operations, support team members, and ensure every shift runs smoothly while delivering an outstanding customer experience.

If you enjoy leading people, thrive in a fast-paced environment, and want to grow with an iconic global brand, we’d love to meet you.

Main Responsibilities:

As a Shift Supervisor, you’ll help lead daily café operations and support the team in delivering an exceptional guest experience. Responsibilities may include:

• Leading and supporting café team members during shifts
• Opening and closing the café, including weekends and some holidays
• Delegating tasks, managing shift flow, and supporting breaks and coverage
• Training and coaching new team members
• Supporting food preparation and ensuring food quality, safety, and cleanliness standards are met
• Assisting with scheduling, inventory, and day-to-day operational needs

About You:

This could be a great opportunity for you if you:

• Have at least 1 year of experience in food service, hospitality, fast casual dining, or a high-volume customer-facing environment
• Enjoy leading teams and creating a positive guest experience
• Are dependable, organized, and solution-oriented
• Thrive in a fast-paced, team-oriented environment
• Have flexible availability, including mornings, evenings, weekends, and some holidays
• Have basic familiarity with Microsoft Office tools
• High school diploma or equivalent

Artificial Intelligence Disclosure

As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.

Our Benefits & Perks:

Careers with caring built in - discover our benefits here.

The base salary range for this position is $20.00 - $23.00 per hour. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.

In addition to base salary, we offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and other benefits, provided you are working at least 30 hours per week.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.

Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic.

Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

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