Nutella Cafe Assistant General Manager

Job Location: ​Chicago​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Nutella Cafe focuses on spreading Nutella’s positive energy in families to bring more optimism to the world. We believe that today will be better than yesterday, that optimism makes a positive difference in life, and that optimism gives families fuel to create the lives they want and that can inspire a community. Nutella’s firm belief is that optimism needs to be nurtured, and what a better way to nurture optimism than to be a part of the Nutella team, one of the world’s most successful and enduring brands. Nutella was created by Ferrero in 1964.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The Assistant General Manager works under the supervision of the General Manager; oversees the work of restaurant employees and supports excellent execution in all areas of operations and customer service; partners with the GM to properly staff the cafe; assists the General Manager in handling human resources-related duties such as administering payroll, hiring, performance issues, and issuing employee appraisals; trains newly hired employees and existing employees when new training is required.  Participates actively in profit effectiveness during the shift and in assigned areas of responsibility (labor, food cost, other expenses, etc.); supports a food, employee and customer safe environment while at the café;  Supports and promotes Nutella’s Vision, Mission, Values and Culture

Main Responsibilities:

• Schedules, completes shift line-ups, continually supervises and coordinates activities concerning shift operations.  Works with personnel, including food preparation, kitchen and storeroom areas to improve performance and increase customer experience levels.
• Maintains a high standard of customer satisfaction during the shift.  Works with the GM on action plans to improve customer metrics and increase sales.  Reacts immediately to coaching opportunities to improve a negative customer situation.
• Maintains a high standard of cleanliness and sanitation of the café environment.  Properly executes and enforces all food safety requirements and practices.
• Maintains a secure and safe café environment by executing procedures properly, enforcing all applicable laws and policies, ensuring cash controls are being followed (safe contents, skims, deposits, cash +/-) and monitoring all security equipment are properly operating.
• Monitors the planned and daily maintenance of the equipment and physical plant. Responds appropriately to failure equipment / unplanned activities.
• Develop shift managers to improve their shift management ability; uses shift tools to set-up, monitor and improve performance during the shift as reported by café metrics (people, customers, sales and profitability)
• Supports coordination of the café’s inventory; orders inventory and supplies; and audits materials, equipment and supplies.  Completes and troubleshoots inventory during mid-and-end-of-month inventory.
• Assists in hiring, performance improvement process, training and evaluating staff.  Knows, enforces and educates café staff on proper policies, labor laws and security, and safety procedures.
• Analyzes and reports on budgets, including profit and loss; takes responsibility for the profit areas assigned to them
• Purchases or requisitions food items, supplies or equipment as approved with GM.
• Participates within the management team as the leader of operations as deemed by Operations and Training Manager and GM.  This does not preclude their involvement in shift management of those areas, just areas of responsibility as defined by café leaders.
• Assists the café GM in building and supporting the out-of-café sales opportunities like catering.

Who we are looking for:

This is a great opportunity if you have 3-4 years of experience in a fast casual or casual restaurant setting. We are looking for someone with an Associate's Degree in hospitality and restaurant management, or related field, or a combination of education and experience that yields the required knowledge/skills.

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.