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GAM - Master Data Management Specialist

Ferrero is a family-owned company with a truly progressive and global outlook and iconinc brands such as Nutella , Tic Tac , Ferrero Rocher , Raffaello , Kinder Bueno , and Kinder Surprise . As the love for our brands continue to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 35.000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them. 

The person will be part of the Group Application Management Master Data and he/she will report to the GAM Team Manager.


Main Tasks

  • Acts as a subject matter expert on Master Data system and applications 
  • Contributes to the whole application lifecycle, from development and configuration to maintenance and guarantees the constant and continuous update of technologies under his/her area of responsibility.
  • Contributes to implementation of application and interface enhancements that have been requested by business, as per the formal change control process
  • Manage a dedicated team of external consultant expert and / or an adequate relation with the main MDM Software Vendors.
  • Cooperate with Local and Group IT teams to define and evaluate RFPs towards external service providers 
  • Supports Application Architect in executing projects related to major demands or functional evolutions
  • Performs root cause analyses to diagnose problems
  • Recommends solutions and develop specific patches to resolve problems
  • Defines procedures to solve incidents at support level 1 and 2
  • Works collaboratively with the relevant outsourcing vendors to resolve application issues and check constantly the results delivered from the outsourcing vendors.
  • He / she is the contact and focal point of the company at group level for the technical expertise of the MDM area. He / she continuously relates with other Competence Centers and ITBPs to guarantee the correct and efficient maintenance and evolution of the MDM area inside the Group.


  • Degree in IT or Economics will be considered as a plus 
  • At least 5 years of experience within a consultancy firm or a well-structured company which delivers management services and end-users support activities
  • Experience in Master Data Management with expertise in implementing Master Data Governance (SAP MDG or Informatica)
  • Experience working with SAP ECC SD and MM modules required (S/4 will be considered an important plus)
  • Knowledge of ITIL processes, Service Management, Help Desk services, Client HW and SW lifecycle management
  • SLA definition and measurement
  • Communication and Mediation Skills 
  • Ability to communicate clearly and interact with counterparts (internal and external)
  • Problem Solving attitude
  • Experience in international companies with central HQ / Service company 
  • Experience in IT central environment context
  • Experience in managing autonomously activities 
  • Proficiency in English. Other languages will be considered as a plus (German, Italian, Spanish, etc.)

Location: North-West Italy – available to mobility