Head of Global E-Commerce Acceleration
Job Location: Luxembourg
Company description
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.
Diversity Statement
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.
About the Role:
For our Ferrero Headquarters in Luxembourg we are looking for a Global Head of eCommerce Acceleration to drive the growth of our E-Commerce business and capabilities worldwide. As a key leader in the Global eCommerce Team, you will be in contact with business units in the assigned Area and will be a strategic partner with the local markets to deploy eCommerce business plans and capabilities.
You will also support transformational Group projects to accelerate our eCommerce maturity and help codify these to ensure a scalable and sustainable development. Moreover, you will have the opportunity to partner with key functions (e.g. Channel & Customer Development, IT, Organization, Finance…) to integrate eCommerce in their strategies and into the DNA of the wider organization.
Main Responsibilities:
You will work closely with the Group Head of E-Commerce to create/keep evolving a compelling eCommerce Vision and Strategy for Ferrero, that is aligned with all key stakeholders. In partnership with the local market E-Commerce Heads, you will be supporting the design and implementation of local E-Commerce strategic alignment with the Global E-Commerce strategy.
You will develop tailored acceleration plans for all assigned markets to drive capability development in partnership and following through with the implementation. Additionally, you will be deploying codified capabilities (guidelines, playbooks, ...) in all assigned markets.
You will be championing the use of a standardized set of ecommerce tools and processes that the local market teams can effectively deploy throughout their organizations.
You will be developing an integrated technology roadmap for E-Commerce in order to maximize the speed and development of the IT capability in our organization.
Moreover, you will be in charge of the session-based performance management and the follow-through of the E-Commerce yearly and 3 year planning cycle and implementation.
You will also be responsible for ecommerce institutional learning, partnering with the Ferrero University team to support delivery of relevant trainings for accelerated developments in ecommerce and digital.
In addition, you will be monitoring and highlighting any issues with compliance and accountability across areas / markets / functions and flag duplications.
Who we are looking for:
The ideal candidate for this role should possess either a Bachelor or Master in Management, Economics, Engineering, or a related field, along with a minimum of 12 years of professional experience. While prior experience in FMCG is advantageous, it is essential to have a background in E-Commerce. The desired candidate should demonstrate curiosity, a strong willingness to learn, proficient project management skills, and a proactive attitude.
In terms of IT proficiency, the candidate must have strong skills in MS Office, especially Powerpoint and Excel. Additionally, familiarity with eCommerce tools such as E-Content management/PIM eStore tracking is considered beneficial.
Regarding languages, professional proficiency in English is a requirement, while fluency in other languages would be considered advantageous.
How to be successful in the role and at Ferrero:
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.